Does the entering of a Service Request create a work order?

The entering of a Service Request does not automatically create a work order. In the Maximo system, a Service Request is typically the initial point of contact for a user to report an issue or request service. It serves as a way to document the details and gather necessary information but does not directly translate into a work order.

Work orders in Maximo are usually generated from a Service Request if further action is necessary. This process often involves assessment, approval, and sometimes prioritization depending on the organization’s workflow. The fact that a Service Request exists does not imply immediate action in the form of a work order; it must go through the appropriate process first.

The other choices suggest conditions under which a work order might be created from a Service Request. However, those processes are more about the workflow and are contingent on a number of factors, such as urgency or managerial oversight, rather than being a default function of the system. Thus, the correct view is that entering a Service Request by itself does not create a work order in Maximo.